I sent my equipment back to Dish and a week later my Credit monitoring stated I had a collection account. I research it and found it was Convergent Outsourcing.
The confusing part is that my credit was given a black mark by this company and Dish was paid in full the same day the Convergent blemished my credit. I contacted Dish and they are giving me the run around and telling me they will have it removed, but I have contacted Dish again and they are saying they will look into it. This is a pain. Dish was paid their money and now want to wash their hands of the problem, when they were the ones who caused it.
Attempts to contact Convergent by phone are useless.
Their phone system simply hangs up on you after you are on hold for a minute or two. I guess the next step is getting my attorney involved.